Frequently Asked Questions (FAQ)
1. Refund & Return Policy
Q: Can I request a refund or return a product?
A: Yes, refunds or returns are allowed within 14 days of receiving your product. The product must be unused and in its original condition. For more details, refer to our Refund & Return Policy.
2. Steps to Request Refunds or Returns
Q: How do I request a refund or return?
A: Submit a request via our Refund & Return Request Form on the website or email us at support@factorykick.com. Include your order details and the reason for the request.
3. Refund or Replacement Processing Time
Q: How long will it take to receive my refund or replacement?
A: Refunds or replacements are processed within 5-7 business days after we receive and inspect the returned product. Refunds will be credited to your original payment method.
4. Shipping Policy
Q: What shipping options are available?
A: We provide free shipping on all orders. Orders are processed within 1-3 business days and delivered in 15-20 business days, depending on your location.
5. Order Tracking
Q: How can I track my order?
A: After shipping, you’ll receive an email with a tracking number and link to monitor your shipment on the carrier’s website.
6. Privacy Policy
Q: Is my personal information secure?
A: Yes, we are committed to protecting your information. Refer to our Privacy Policy for details on data collection and protection practices.
7. Cookies Usage
Q: Can I control cookies on your website?
A: Cookies enhance your browsing experience. Learn more about managing cookies in our Cookie Policy.
8. Modifying Orders
Q: Can I change my order after placing it?
A: Contact us immediately if you need changes. Adjustments can be made only if the order hasn’t been processed or shipped.
9. Customer Service
Q: How do I contact customer service?
A: Reach us via email at support@factorykick.com or through the Contact Form on our website. We respond within 24 hours on business days.
10. Product Warranty
Q: Do your products come with a warranty?
A: We do not offer warranties but accept returns or exchanges per our Refund & Return Policy.
11. Order Cancellations
Q: Can I cancel my order after placing it?
A: Yes, cancellations are possible if the order hasn’t been processed or shipped. Contact us immediately at support@factorykick.com.
12. Discount Codes & Promotions
Q: Can I use discount codes or promotions?
A: Absolutely! Apply valid discount codes or promotions during checkout. Note that terms and expiration dates may apply.
13. International Shipping
Q: Do you offer international shipping?
A: Currently, we only ship to customers in the United States. For inquiries about other regions, please contact us.
14. Compliance with Regulations
Q: Does your privacy policy comply with legal regulations?
A: Yes, our policy complies with regulations like GDPR and CCPA to ensure your data is protected.
If you have further questions, contact us at support@factorykick.com.