Frequently Asked Questions (FAQ)
1. What is your refund and return policy?
Q: Can I request a refund or return a product?
A: Yes, you can request a refund or return a product within 14 days of receiving it. To be eligible for a refund or return, the product must be in its original condition and unused. For detailed instructions on how to request a refund or return, please refer to our Refund & Return Policy.
2. What steps do I need to take to request a refund or return a product?
Q: What should I do to request a refund or return a product?
A: To request a refund or return, please submit a request through our Refund & Return Request Form on our website or contact us via email at support@factorykick.com. Make sure to provide your order details and the reason for the return or refund request.
3. How long will it take to receive my refund or replacement product?
Q: How long will it take to process my refund or replacement product?
A: After we receive and inspect the returned product, we will process your refund or send a replacement within 5-7 Business Days. Refunds will be issued to your original payment method.
4. What is your shipping policy?
Q: What shipping methods do you offer?
A: We offer free shipping on all orders. Order processing time is 1-3 Business Days, and shipping time is 15-20 Business Days, depending on the delivery location.
5. How can I track my order?
Q: How can I track my order?
A: After your order has been shipped, you will receive an email with a tracking number and a link to track your order. You can use this information to check the status of your shipment on the carrier’s website.
6. What is your privacy policy?
Q: Can I trust that my personal information is protected?
A: We are committed to protecting your personal information. For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
7. How do you use cookies on your website?
Q: Can I control the use of cookies on your website?
A: We use cookies to improve your experience on our site. You can learn more about how we use cookies and how to manage them in our Cookie Policy.
8. Can I change my order information after placing the order?
Q: Can I make changes to my order after it has been placed?
A: If you need to change your order, please contact us as soon as possible. We may be able to make changes if the order has not been processed or shipped yet.
9. How can I contact your customer service?
Q: How can I get in touch with customer service?
A: You can contact us via email at support@factorykick.com or through our Contact Form on our website. We will respond to your inquiries within 24 hours on business days.
10. Do you provide a warranty for your products?
Q: Do you offer a warranty for your products?
A: We do not offer a warranty for products, but you can request a return or exchange under our Refund & Return Policy.
11. Can I cancel my order after it has been placed?
Q: Can I cancel my order after it has been placed?
A: You can cancel your order if it has not been processed or shipped yet. Please contact us as soon as possible via email at support@factorykick.com.
12. Can I use discount codes or promotions?
Q: Can I use discount codes or promotions at checkout?
A: Yes, you can use discount codes or promotions during checkout. Discount codes are subject to expiration dates and specific conditions.
13. Do you offer international shipping?
Q: Do you provide shipping services to international customers?
A: Currently, we only offer shipping services to customers in United States. If you are interested in purchasing from other regions, please contact us for more information.
14. Does your privacy policy comply with legal regulations?
Q: Does your privacy policy comply with current legal regulations?
A: Yes, our privacy policy complies with current legal regulations for personal data protection, including GDPR and CCPA.
Contact Information
If you have any questions that are not answered above, please contact us at:
- Email: support@factorykick.com
- Phone: +1 (959) 946-1276
- Address: 1942 Broadway St., STE 314C, Boulder, CO 80302