Refund and Return Policy
Welcome to Factory Kick! We are committed to providing you with the best products and exceptional service. If you have any questions or concerns about your order, please reach out to us. Our goal is to ensure that you have a great shopping experience with us.
1. Delivery Information
Processing Time: 1-3 Business Days
Shipping Time: 15-20 Business Days
Total Delivery Time: 16-23 Business Days
Tracking Information: You will receive an email with tracking details once your order has been shipped.
Address Changes: We are unable to make changes to the shipping address once an order has been dispatched. Additionally, we do not ship to P.O. Boxes.
2. Cancellations
If you need to cancel or modify your order, please contact us at support@factorykick.com with your order number and the modification details.
- Cancellation Window: Orders can only be canceled or modified within 12 hours of placement.
- Cancellation Fee: A management and transaction fee of 15% of the total order value will apply if the order has been processed. If the order has not been processed, no fee will be applied.
3. Return Policy
We aim to make returns as simple as possible. Please review our return policy below:
Return Eligibility:
- Accepted Returns: We only accept returns for defective or damaged items. Items must be unworn, unused, unwashed, and in their original condition with all tags attached.
- Non-Accepted Returns: We do not accept returns for items that do not fit, are disliked, or for reasons other than defects or fulfillment errors.
Return Process:
- Request a Return: Submit a return request within 14 days of receiving your order.
- Shipping: The item(s) must be shipped back within 7 days of an approved return request.
- Packaging: Return items must be in the original box provided and packaged inside a protective shipping box.
How to Initiate a Return:
- Contact Us: Reach out to support@factorykick.com within 14 days of receiving the item.
- Provide Details: Include your order number, a description of the issue, and photos of the defective or damaged item.
Note: Please do not send returns to the address on your package as it is not our return address. This will affect the processing of your return.
Shipping Costs: You are responsible for the cost of return shipping. Shipping costs are non-refundable. Tracking and Insurance: For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we do not guarantee receipt of returned items.
4. Exchanges
We only offer exchanges for defective or damaged items:
How to Request an Exchange:
- Contact Us: Email support@factorykick.com with your order number and details of the defect or damage.
- Return Address: If your claim is approved, we will provide you with a return address.
Exchange Processing Time: Exchange processing time is 5-7 Business Days from the receipt of returned items.
5. Refunds
Refund Processing Time: Once we receive your returned item, the refund will be processed to your original payment method within 5-7 Business Days.
If you have not received your refund:
- Check: Verify your bank account and contact your credit card company or bank for processing times.
- Contact Us: If you still have not received your refund after completing these steps, please contact support@factorykick.com for assistance.
6. Contact Information
For any questions or concerns, please contact us:
- Email: support@factorykick.com
- Address: 1942 Broadway St., STE 314C, Boulder, CO 80302
- Phone: +1 (959) 946-1276
Our customer support team is available 9AM – 5PM PST, Mon – Sat to assist you with any issues you may have.
7. Important Information
- Refund Processing Time: Once we receive your returned item, the refund will be processed to your original payment method within 5-7 Business Days.
- Non-Refundable Shipping Charges: Shipping charges are non-refundable. You will only be refunded for the cost of the item(s) returned.
8. Additional Resources
For more details on our policies and services, please visit the relevant sections of our website: