Shipping Policy

HOW MUCH DOES SHIPPING COST?

We offer free shipping on all orders.

WHERE DO WE DELIVER?

We provide shipping services around the world.

ORDER PROCESSING TIME?

  • Order processing time: 1-3 Business Days after purchase.

SHIPPING TIME?

  • Standard shipping/transit time: 15-20 Business Days.
  • Total delivery time: 16-23 Business Days.

WHY IS YOUR ORDER BEING SHIPPED LATE?

Shipping delays are a common occurrence in the shoes industry, especially for products that are manufactured and packaged in Asian countries such as Vietnam, Japan, Korea, Hong Kong, and Taiwan. While it can be frustrating for customers to experience delays in receiving their orders, it is important to note that these delays are often due to the specific characteristics of the manufacturing and packaging processes in these countries.

One of the main reasons for shipping delays is the high demand for shoes, which can lead to production and shipping backlogs. In addition, many shoes brands outsource their manufacturing to these Asian countries in order to take advantage of lower labor costs and other production-related savings. As a result, the shipping process can be longer and more complex, with the added distance and logistical challenges of international shipping.

While shipping delays can be inconvenient for customers, it is important to remember that these delays often result in significant cost savings for consumers. The lower production costs in Asian countries allow brands to offer their products at a lower price point, which means that customers can often purchase shoes at a much lower price than the retail price offered by the brand.

Overall, shipping delays should be expected when purchasing shoes that are manufactured and packaged in Asian countries. While it can be frustrating to wait for your order to arrive, the lower price point and cost savings that come with these delays can make the wait worthwhile for many customers.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

WILL I BE CHARGED VAT TAXES?

Items are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

SHIPPING ADDRESS POLICY:

At Factory Kick, we strive to ensure a smooth and efficient delivery process for all our customers. In order to achieve this, it is essential that accurate shipping information is provided during the order placement. This policy outlines our stance regarding inaccurate shipping addresses and the responsibility of the customer in such cases.

  1. Non-Delivery in Case of Incorrect Address: a. If a package is unable to be delivered due to an incorrect or insufficient shipping address provided by the customer, we cannot be held responsible for the package’s loss or destruction. b. In such cases, if the package is returned to us by the shipping carrier, the customer will be responsible for any additional shipping charges required to resend the package to the correct address.

  2. Address Correction: a. If a customer realizes they have provided an incorrect shipping address after placing an order, they should contact our customer support team immediately. b. Depending on the stage of order processing, we will make reasonable efforts to update the address if possible. However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.

It is important for customers to understand the significance of providing accurate shipping addresses to ensure successful delivery of their orders. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing excellent customer service.

SHIPPING CONFIRMATION AND TRACKING POLICY

At Factory Kick, we are committed to providing a seamless and transparent shopping experience for our valued customers. This policy outlines our procedures for sending shipping confirmation emails and tracking packages to ensure both parties are well-informed and engaged throughout the shipping process.

  1. Shipping Confirmation Email:

Once a customer makes a purchase through our website or other sales channels, a shipping confirmation email will be sent to the provided email address within 2-5 business days from the date of purchase. This email will contain essential details about the order, including the tracking number and a link to the carrier’s website for real-time tracking updates.

  1. Tracking Package Status:

Customers are encouraged to actively track the status of their package using the provided tracking number. This allows them to stay informed about the package’s location and estimated delivery date. We advise customers to regularly check the carrier’s tracking system for updates to ensure a smooth and timely delivery process.

  1. Delivery Confirmation:

Our commitment to a transparent shipping process is reinforced by the tracking number, which serves as a verifiable record of package delivery. If the tracking information indicates that the package was successfully delivered to the address provided during the order placement, Factory Kick holds no responsibility for any claims of non-receipt.

  1. Address Accuracy:

Customers are responsible for ensuring the accuracy of the shipping address provided during the order placement. Factory Kick will ship orders to the exact address provided by the customer, and any issues arising from inaccuracies in the provided address will not be the responsibility of Factory Kick.