Billing Terms & Conditions
Last Updated: 04/03/2025
1. Accepted Payment Methods
At Solestarr, we offer a variety of secure and convenient payment options. We currently accept the following major payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- (Additional methods may be displayed during checkout)
When you proceed to checkout, you will be able to select your preferred payment method from the available options. Upon providing your payment details and confirming your order, your card or account will be automatically charged by our secure payment processing partner.
2. Transaction Currency
All transactions on the Solestarr website are processed in United States Dollars (USD). While product prices may sometimes be displayed in your local currency for convenience based on your location, the final charge to your payment method will be made in USD.
If your credit card company or bank operates in a different currency, the final amount reflected on your statement may vary slightly from the USD price due to the currency exchange rates applied by your financial institution at the time of the transaction. Please contact your bank or card issuer directly for information regarding their specific exchange rates and any potential foreign transaction fees.
3. Payment Security
We prioritize the security of your payment information. All payment processing is handled through trusted third-party providers (like Stripe, PayPal) that are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). Your sensitive payment details (like full credit card numbers) are encrypted during transmission using Secure Socket Layer (SSL) technology and are never stored on Solestarr's servers. We only use your payment information to complete the authorized transaction.
4. Billing Information Accuracy
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. This includes your name, billing address, shipping address (if different), email address, and valid payment details.
You agree to promptly update your account and other information, including your email address, billing address, and credit card numbers and expiration dates, should any changes occur, so that we can complete your transactions and contact you as needed regarding your order or billing. Failure to provide accurate information may lead to delays, cancellation of your order, or issues with order fulfillment.
Please ensure your billing address matches the address on file with your credit card issuer to prevent payment declines.
5. Order Confirmation
Upon successful completion and authorization of your payment, you will receive an order confirmation email detailing your purchase, the items ordered, the total amount charged, and your order number. Please retain this confirmation for your records. If you do not receive an order confirmation within a few hours, please check your spam/junk email folder before contacting our customer support.
6. Contact Information
If you have any questions regarding our Billing Terms & Conditions, please contact our Customer Support team:
- Email: support@factorykick.com
- Phone: +1 (415) 938-9366
- Support Hours: 9AM - 5PM PST, Mon - Sat