This shipping policy applies to all orders placed via our website. By placing an order, you agree to the terms and conditions below.

A. SHIPPING COSTS

We offer free shipping on all orders within the United States.

All costs (if any) are clearly displayed at checkout. No hidden fees apply.

B. PROCESSING TIME, HANDLING & ORDER CUT-OFF

Processing time: 1–2 business days (Monday to Saturday)

Order cut-off time: 5:00 PM (PST), Monday to Saturday

Orders placed after the cut-off time, on Sundays, or on public holidays will be processed on the next business day.

C. DELIVERY TIME (TRANSIT TIME)

Estimated delivery time after shipment:

  • United States: 5–7 business daysDelivery times are estimates and may vary depending on location and carrier conditions.

D. CARRIERS

We use trusted and reliable carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.

E. ORDER TRACKING

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

F. CHANGES OF ADDRESS

If you need to change your shipping address, please contact us within 24 hours of placing your order. Once the order is processed or shipped, changes may not be possible.

G. CANCELLATION OF ORDERS

Orders can be cancelled before they are processed or shipped. Once shipped, cancellations are no longer possible.

H. DAMAGED OR LOST PACKAGES

If your package arrives damaged or is lost in transit, please contact us immediately. We will investigate and provide a suitable resolution.

CONTACT DETAILS

Email: support@factorykick.com
Phone: +1 (415) 938-9366

Address:
FactoryKick LLC
1942 Broadway St., STE 314C
Boulder, CO 80302
United States

Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (PST)