General Questions

What is Factorykick?

Factorykick is an online retail brand based in Boulder, Colorado, offering a wide selection of premium footwear. We focus on transparency, reliable order fulfillment, and responsive customer service for shoppers worldwide.

Where is Factorykick located?

Our registered office is located at 1942 Broadway St., STE 314C, Boulder, CO 80302. Please note this is an administrative office; all purchases are conducted online through our website.

Shipping & Payment

How long will it take to receive my order?

Orders typically take 1-3 business days for processing and verification. After shipping, the estimated delivery time is 10-15 business days (Total estimated time: 11-18 days).

What payment methods do you accept?

We accept secure payment methods including: Visa, Mastercard, American Express, Apple Pay, and Google Pay.

Returns & Refunds

What is your return policy?

You have 30 days from receiving your item to initiate a return. Items must be unworn, in original packaging with all tags attached. Please see our Refund Policy for full details.

How long does it take to get a refund?

Once we receive and inspect your return (1-3 business days), approved refunds are processed immediately. It may take 5-10 business days for the funds to appear in your account depending on your bank.

Contact Support

How can I contact support?

Our support team is available 9:00 AM – 5:00 PM PST, Monday to Saturday via: