Frequently Asked Questions

1. Where is your business located?

FactoryKick LLC is based in the United States. Address: 1942 Broadway St., STE 314C, Boulder, CO 80302, United States.

2. How can I contact you?

You can contact us via email at support@factorykick.com or call us at +1 (415) 938-9366. Support hours are Monday – Saturday, 9:00 AM – 5:00 PM (PST).

3. How long does it take to process my order?

Orders are processed within 1–2 business days (Monday to Saturday).

4. What is the delivery time?

Delivery within the United States typically takes 5–7 business days after dispatch.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number.

7. Can I change my shipping address after placing an order?

Yes, you can request an address change within 24 hours of placing your order. After processing, changes may not be possible.

8. Can I cancel my order?

Orders can be cancelled before they are processed or shipped. Once shipped, cancellation is not possible.

9. What is your return policy?

We offer a 14-day return policy. Items must be unused, in original condition, and in original packaging with proof of purchase.

10. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

11. How long does it take to receive a refund?

Refunds are processed within 7–10 business days after the returned item is received and inspected.

12. Do you offer exchanges?

Yes, exchanges are available for unused items within the 14-day return period.

13. What should I do if my item arrives damaged or incorrect?

Please contact us immediately, and we will resolve the issue as quickly as possible.

14. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and secure payments via Stripe.

15. Is my payment information secure?

Yes, all transactions are protected using SSL encryption and processed through secure payment systems. We do not store your payment details.

16. Do you store my personal information?

We only collect and use your data to process orders and improve our services. For full details, please review our Privacy Policy.

17. Do you ship internationally?

Currently, we primarily serve customers within the United States. Please contact us for special requests.

18. How can I get help with my order?

For any order-related questions, please email support@factorykick.com with your order number for faster assistance.