Refund & Returns Policy
We offer a 14-day return policy, which means you can request a return within 14 days after receiving your order.
Return Eligibility:
To be eligible for a return, items must be unused, in their original condition, with tags, and in the original packaging. Proof of purchase or order confirmation is required.
Return Request:
To initiate a return, please contact us at support@factorykick.com. Returns must be approved before sending any items.
Return Address:
FactoryKick LLC
1942 Broadway St., STE 314C
Boulder, CO 80302
United States
Once your return is approved, we will provide instructions on how to return your item. Returns sent without prior approval will not be accepted.
Exchanges:
Exchanges are accepted for unused items within the 14-day return period.
Return Method:
Returns must be sent by mail following the instructions provided after approval.
Return Costs:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Restocking Fees:
No restocking fees apply.
Damaged or Incorrect Items:
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Refunds:
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to the original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to process the refund.
Contact & Support:
FactoryKick LLC
Email: support@factorykick.com
Phone: +1 (415) 938-9366
Address:
1942 Broadway St., STE 314C
Boulder, CO 80302
United States
Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM (PST)